A.Package Holidays

Our agreement with you sets out what you can expect from us when you buy a Package holiday via the Website or through our contact center. This will be the case when you buy a flight + hotel on Citybreak Website or when you reserve additional Travel Service at the latest 24 hours after the confirmation of the booking of the first Travel Service. The PTD does not apply for Package covering a period of less than 24 hours unless overnight accommodation is included. You should read these Terms carefully before you book to see how they affect your specific travel arrangements.

The acceptance of the Terms as well as the Website Terms of Use, Cookies policy and Privacy Policy, is a condition of purchasing any Package holiday from our Website and cannot be separated. If you do not agree to be bound by the Terms, you must not proceed with your booking.

You will benefit from all EU rights applying to Packages. Hotelopia will be fully responsible for the proper performance of the Package as a whole.

All pre-contractual information, according to article 5 of the PTD, will be notified to you in writing or by electronic means before concluding the travel contract.

Additionally, for all bookings as required by law, Hotelopia has protection in place to refund your payments, including the transport component of the Package, to ensure your repatriation in the event that Hotelopia becomes insolvent.

More information on key rights under Directive (EU) 2015/2302 below:

· “Travellers will receive all essential information about the Package before concluding the Package travel contract. → You can find complete information of each of our products on the Website (each holiday has a description card).

· There is always at least one trader who is liable for the proper performance of all the Travel Services included in the contract. → For more information, please read Section 3.

· Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organizer or the travel agent. → For more information, please read Section 2.

· Travellers may transfer the Package to another person, on reasonable notice and possibly subject to additional costs. → For more information, please read Section 8.1.

· The price of the Package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the Package. If the price increase exceeds 8 % of the price of the Package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. → For more information, please read Section 5.3.

· Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the Package, other than the price, are changed significantly. If before the start of the Package the trader responsible for the Package cancels the Package, travellers are entitled to a refund and compensation where appropriate. → For more information, please read Section 7.

· Travellers may terminate the contract without paying any termination fee before the start of the Package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the Package. → For more information, please read Section 9.1.

· Additionally, travellers may at any time before the start of the Package terminate the contract in return for an appropriate and justifiable termination fee. → For more information, please read Section 9.1.

· If, after the start of the Package, significant elements of the Package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the Package and the organiser fails to remedy the problem. → For more information, please read Sections 7 and 12.

· Travellers are also entitled to a price reduction and/or compensation for damages where the Travel Services are not performed or are improperly performed. → For more information, please read Sections 7, 11 and 12.

· The organiser has to provide assistance if the traveller is in difficulty. → For more information, please read Section 2.

· If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the Package and if transport is included in the Package, repatriation of the travellers is secured.

Hotelopia has taken out insolvency protection with Markel International Insurance Company Ltd. Travellers may contact this entity or, where applicable, the competent authority (Consellería de Turismo de Baleares, Spain, Parc Bit, Rita Levi, s/n, 07121 Palma, Islas Baleares) if services are denied because of Hotelopia’s insolvency.

B.Linked Travel Arrangements

If, after selecting and paying for one Travel Service, you book additional Travel Services for your trip or holiday via the CityBreak booking website managed by Hotelopia, you will NOT benefit from rights applying to Packages under the PTD.

Therefore, Hotelopia will not be responsible for the proper performance of the individual Travel Services. In case of problems please contact the relevant service provider.

However, if you book any additional Travel Services during the same visit to CityBreak booking website, the Travel Services will become part of a Linked Travel Arrangement. In that case Hotelopia has, as required by EU law, protection in place to refund your payments to Hotelopia for services not performed because of HOTELOPIA’s insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.

Hotelopia has taken out insolvency protection with Markel International Insurance Company Ltd. Travellers may contact this entity or, where applicable, the competent authority (Consellería de Turismo de Baleares, Spain, Parc Bit, Rita Levi, s/n, 07121 Palma, Islas Baleares) if services are denied because of Hotelopia’s insolvency.

Note: This insolvency protection does not cover contracts with parties other than Hotelopia, which can be performed despite Hotelopia’s insolvency.

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